TERMS AND CONDITIONS – SHIPPING, PAYMENT & REFUNDS

By placing an order with WELX AUDIO, the customer expressly agrees to the following terms and conditions:

1. Shipping

1.1 All products will be shipped as quickly as possible. If a product is out of stock at the time of purchase, it will be dispatched once it becomes available.

1.2 Orders marked as “FREE SHIPPING” will be sent using the method WELX AUDIO considers most suitable, either home delivery or pickup point, depending on the customer’s location. No shipping preferences will be accepted under this modality.

1.3 For pickup point shipments, WELX AUDIO will provide a tracking number. The customer is responsible for tracking and collecting the package. If the package is not collected in time and returned to WELX AUDIO, the customer must pay for a new shipment to receive their product.

2. Delivery Responsibility

2.1 If a product arrives damaged, defective, or incorrect due to WELX AUDIO or the courier’s responsibility, the customer must report the issue within 48 hours of receiving the item. Claims made after this period cannot be processed.

2.2 If the customer ordered the wrong item, an exchange can only be accepted if the product is unopened and unused. In such cases, the customer must cover both shipping costs (to and from).

3. Payments and Import Duties

3.1 Customers are responsible for paying any import duties, taxes, or customs fees required by their country. WELX AUDIO is not liable for packages held or returned due to unpaid import fees. If a product is returned for this reason, the customer will be responsible for the associated costs.

4. Warranty and Replacements

4.1 All products are covered by a 6-month warranty against manufacturing defects. To request a replacement, customers must send a video clearly showing the issue. If a factory defect is confirmed, a new product will be sent free of charge.

4.2 The warranty does not cover:

• Improper or extreme use of the product

• Mishandling or forced installation

• Use outside of the intended purpose

• Accidental damage or misuse

WELX AUDIO is committed to acting in good faith and resolving any genuine product issue promptly and professionally.

5. Returns and Refunds

5.1 If a product is returned for a claimed defect and is found to be in perfect condition, the refund will be issued minus the original shipping cost paid by WELX AUDIO.

5.2 Refunds will not be granted for reasons unrelated to product defects (e.g., “I no longer need it”, “I ordered the wrong model”, or “I expected something different”), unless expressly approved by WELX AUDIO.

6. Good Faith Agreement

By completing a purchase, the customer agrees that:

• WELX AUDIO will deliver a high-quality, defect-free product.

• In the event of a valid issue caused by the company or the courier, the customer will receive a fair resolution.

• If the customer fails to meet obligations (e.g., not picking up a package, not paying import fees, misusing the product), warranty claims or refunds may be denied.

7. Shipping Times and Fulfillment Origin

7.1 Products may be shipped from warehouses in Europe, the USA, China, or Argentina, depending on stock availability and customer location. Therefore, transit times may vary, influenced by internal and external factors such as stock delays, customs processes, or international logistics.

7.2 If an order is delayed by more than 15 additional business days beyond the estimated delivery time, the customer will automatically receive a $10 USD gift card as a gesture of goodwill and commitment to customer satisfaction.

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PRIVACY POLICY

This Privacy Policy outlines the terms under which WELX AUDIO uses and protects the information provided by its users when using this website. WELX AUDIO is fully committed to ensuring the security and privacy of user data. When we ask you to fill in personal information by which you can be identified, we do so with the assurance that it will only be used in accordance with this policy.

Please note that this Privacy Policy may be updated periodically. We recommend checking this page regularly to ensure you agree with any modifications.

Information We Collect

We may collect personal information including, but not limited to:

• Full name

• Contact details such as email address

• Demographic information

Additionally, specific information may be required to process an order, coordinate a delivery, or issue an invoice.

Use of Collected Information

WELX AUDIO uses the information to provide the best possible service, including:

• Managing customer records and purchase history

• Improving our products, services, and user experience

• Sending promotional emails about special offers, new products, or other relevant updates (which you may unsubscribe from at any time)

We are fully committed to keeping your information secure. We use advanced systems and continuously update them to prevent unauthorized access.

Cookies

Cookies are small files sent to your computer to request permission to store data. Once accepted, cookies help analyze web traffic and improve your future experience on our site.

WELX AUDIO uses cookies for:

• Identifying frequently visited pages

• Statistical analysis (data is permanently deleted afterward)

• Enhancing personalized web navigation

Cookies do not give us access to your device or personal data, unless you explicitly provide it. You may accept or decline cookies at any time. Please note, however, that declining cookies may limit your access to certain services.

Third-Party Links

Our website may contain links to other websites of interest. Once you click on these links and leave our site, we are no longer responsible for the privacy policies or practices of those third-party websites. We encourage you to review their policies before interacting with them.

Control Over Your Personal Information

You may choose to restrict the collection or use of your personal information at any time.

• On any form, you can opt in or out of receiving promotional emails.

• You may unsubscribe from any communications at any time via the link provided in each email.

We will never sell, lease, or share your personal information without your consent unless required by law or court order.

Policy Changes

WELX AUDIO reserves the right to modify this Privacy Policy at any time without prior notice. Changes will be immediately reflected on this page.